Oracle E-Business Suite Managed Support
Ongoing functional and technical Oracle E-Business Suite support — with a senior team, clear SLAs, and predictable monthly costs. A better alternative to maintaining in-house Oracle headcount or paying tier-one partner rates.
Comprehensive E-Business Suite support across every layer
Functional support
Modules covered include Financials, Procurement, HR, Payroll, Supply Chain, and Manufacturing. We support users, resolve issues, and advise on process questions.
Technical support
Database performance, patching advice, environment management, clone requests, and technical troubleshooting handled by experienced Oracle DBAs and technicians.
Bug investigation & resolution
We diagnose and resolve EBS application bugs — both Oracle standard issues and custom code defects — working to agreed SLAs.
Patch management
We advise on relevant patches, assess impact, and apply patches to agreed environments. We keep your system current without disrupting operations.
Month-end & year-end support
Increased cover and on-call availability during critical financial processing periods so your team has immediate access to specialist support when it matters most.
Ad-hoc development
Small development requests — reports, interfaces, workflow changes — handled as part of the support arrangement without separate engagement overhead.
Support arrangements to suit your organisation
All tiers are priced monthly with no long minimum term. Contact us for a tailored quote.
Essentials
Best for organisations with light, predictable support needs.
- UK business hours cover (9–5)
- Email and ticket portal
- Functional and technical support
- 2-hour response SLA (Priority 1)
- Monthly service review
Standard
Best for active EBS users with regular support requirements.
- Extended hours cover (7am–7pm)
- Phone, email, and portal
- Functional, technical, and DBA support
- 1-hour response SLA (Priority 1)
- Patch management included
- Monthly service review
Premium
Best for business-critical EBS deployments requiring high availability.
- 24/7 cover for Priority 1 issues
- Named senior consultant
- Full functional, technical, and DBA support
- 30-minute response SLA (Priority 1)
- Patch and clone management included
- Weekly service review
Talk to us about your E-Business Suite support
We will assess your current situation and recommend the right level of support for your organisation.