Oracle E-Business Suite Managed Support
Ongoing functional and technical Oracle E-Business Suite support — with a senior team, clear SLAs, and predictable monthly costs. A better alternative to maintaining in-house Oracle headcount or paying tier-one partner rates.
Comprehensive E-Business Suite support across every layer
Functional support
Modules covered include Financials, Procurement, HR, Payroll, Supply Chain, and Manufacturing. We support users, resolve issues, and advise on process questions.
Technical support
Database performance, patching advice, environment management, clone requests, and technical troubleshooting handled by experienced Oracle DBAs and technicians.
Bug investigation & resolution
We diagnose and resolve EBS application bugs — both Oracle standard issues and custom code defects — working to agreed SLAs.
Patch management
We advise on relevant patches, assess impact, and apply patches to agreed environments. We keep your system current without disrupting operations.
Month-end & year-end support
Increased cover and on-call availability during critical financial processing periods so your team has immediate access to specialist support when it matters most.
Ad-hoc development
Small development requests — reports, interfaces, workflow changes — handled as part of the support arrangement without separate engagement overhead.
Support arrangements to suit your organisation
All tiers are priced monthly with no long minimum term. Contact us for a tailored quote.
Essentials
Best for organisations with light, predictable support needs.
- UK business hours cover (9–5)
- Email and ticket portal
- Functional and technical support
- 2-hour response SLA (Priority 1)
- Monthly service review
Standard
Best for active EBS users with regular support requirements.
- Extended hours cover (7am–7pm)
- Phone, email, and portal
- Functional, technical, and DBA support
- 1-hour response SLA (Priority 1)
- Patch management included
- Monthly service review
Premium
Best for business-critical EBS deployments requiring high availability.
- 24/7 cover for Priority 1 issues
- Named senior consultant
- Full functional, technical, and DBA support
- 30-minute response SLA (Priority 1)
- Patch and clone management included
- Weekly service review
Organisations we support today
A look at how APPSolve's managed support model works in practice across retail, mining, higher education, and pharmaceutical clients.
National Retail Group
APPSolve supported Oracle HCM, third-party integrations and the rollout of Oracle Time and Labour across more than 3,000 stores for a national South African value-retail group.
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International Mining Group
APPSolve provides database administration, functional and technical support for Oracle EBS Financials and connected systems across a South African-headquartered international mining group.
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Leading Public University
APPSolve implemented Oracle EBS Performance Management for a leading South African public research university spanning 10 faculties, five campuses and around 3,000 employees.
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Major Mining Group
APPSolve has sustained Oracle E-Business Suite for a major South African mining group since May 2008, spanning Payments Manager, Cash Management, finance, supply chain and custom development.
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Leading Pharmaceutical Group
APPSolve combines Oracle EBS Financials, systems integration, operating system and database support in one long-term service model for a century-old South African pharmaceutical group.
Read the case studyRelated pages
Oracle EBS Health Check
A structured assessment of your Oracle EBS estate before committing to ongoing support.
Vulnerability Remediation
Structured remediation of Oracle EBS security vulnerabilities.
Oracle EBS Security
Harden and monitor your Oracle E-Business Suite environment.
Oracle EBS Reporting
Get more visibility from your existing Oracle EBS data.
OCI Migration
Move your Oracle EBS estate to Oracle Cloud Infrastructure.
Why AppSolve Group
How our support model compares to tier-one partners and in-house teams.
Talk to us about your E-Business Suite support
We will assess your current situation and recommend the right level of support for your organisation.
Get in touch about managed EBS support
Sisanda and Riaan and the wider APPSolve Group team can talk through your situation — no obligation, no generic sales pitch. Just a direct conversation about what a realistic path forward looks like.