UK Oracle E-Business Suite Managed Support
UK-led, ongoing functional and technical Oracle E-Business Suite support — with a senior team, clear SLAs, and predictable monthly costs. A better alternative to maintaining in-house Oracle headcount or paying tier-one partner rates.
Comprehensive E-Business Suite support across every layer
Functional support
Modules covered include Financials, Procurement, HR, Payroll, Supply Chain, and Manufacturing. We support users, resolve issues, and advise on process questions.
Technical support
Database performance, patching advice, environment management, clone requests, and technical troubleshooting handled by experienced Oracle DBAs and technicians.
Bug investigation & resolution
We diagnose and resolve EBS application bugs — both Oracle standard issues and custom code defects — working to agreed SLAs.
Patch management
We advise on relevant patches, assess impact, and apply patches to agreed environments. We keep your system current without disrupting operations.
Month-end & year-end support
Increased cover and on-call availability during critical financial processing periods so your team has immediate access to specialist support when it matters most.
Ad-hoc development
Small development requests — reports, interfaces, workflow changes — handled as part of the support arrangement without separate engagement overhead.
Support arrangements to suit your organisation
All tiers are priced monthly with no long minimum term. Contact us for a tailored quote. See how partner support compares with Rimini Street if you are weighing us against a third-party support provider.
Essentials
Best for organisations with light, predictable support needs.
- UK business hours cover (9–5)
- Email and ticket portal
- Functional and technical support
- 2-hour response SLA (Priority 1)
- Monthly service review
Standard
Best for active EBS users with regular support requirements.
- Extended hours cover (7am–7pm)
- Phone, email, and portal
- Functional, technical, and DBA support
- 1-hour response SLA (Priority 1)
- Patch management included
- Monthly service review
Premium
Best for business-critical EBS deployments requiring high availability.
- 24/7 cover for Priority 1 issues
- Named senior consultant
- Full functional, technical, and DBA support
- 30-minute response SLA (Priority 1)
- Patch and clone management included
- Weekly service review
What UK organisations actually get from our managed support
“Managed support” means different things from different providers. For us, it means named consultants who already know your chart of accounts, your customisations, and your close calendar — not a rotating queue of generalists reading a ticket for the first time. Here is what that looks like module by module.
Financials (GL, AP, AR, FA, CM)
Month-end close support, journal and reconciliation troubleshooting, supplier payment issues, and FSG report fixes — handled by consultants who understand UK statutory reporting timelines.
Procurement & Supply Chain
Purchase order approval workflow issues, receiving discrepancies, and requisition-to-pay exceptions resolved without waiting on a generic tier-one queue.
HR & Payroll
Legislative update questions, self-service configuration, and payroll run investigation — with cover scaled up around statutory reporting deadlines.
Manufacturing & Inventory
WIP transaction errors, costing discrepancies, and inventory reconciliation issues diagnosed by consultants who understand your BOM and routing setup.
Technical & Database
Concurrent manager tuning, interface failures, and performance troubleshooting from Oracle DBAs who hold context on your environment between tickets, not just during incidents.
Customisations (CEMLIs)
Ongoing care for the custom reports, interfaces, and extensions every long-running EBS estate accumulates — documented and risk-rated as part of the engagement, not left as an unknown.
If you are currently weighing our model against taking your EBS estate off Oracle support entirely, read our breakdown of how our support model compares to tier-one and third-party providers before deciding.
Frequently asked questions
What is the difference between Oracle EBS managed services and Rimini Street-style third-party support?
Oracle EBS managed services, as we deliver them, keep you on Oracle's own patches and lifetime support timeline while adding a dedicated functional, technical, and DBA team around your instance. Third-party support providers typically take you off Oracle support entirely and self-patch instead. See our comparison of how partner support compares with Rimini Street for the detail on licensing, patching, and risk trade-offs.
Can managed support cover Financials specifically, or only general break-fix?
Financials — General Ledger, Payables, Receivables, Fixed Assets, and Cash Management — is one of the most common areas we support, precisely because it is where month-end and year-end pressure is highest. Our functional consultants handle configuration questions, transaction issues, and process advice, while our technical and DBA teams keep the underlying batch jobs, interfaces, and database performance running cleanly around it.
Do you provide UK-based consultants, or is support delivered offshore?
APPSolve Group is UK-led and UK-based. Your named consultants work UK business hours as standard, with extended and 24/7 cover available on our Standard and Premium tiers respectively. We also support organisations outside the UK where an EBS estate needs the same depth of cover.
How is Oracle EBS managed support priced?
Support is priced monthly against a fixed tier — Essentials, Standard, or Premium — with no long minimum term. Pricing depends on the modules in scope, your response-time requirements, and current environment complexity. Contact us for a tailored quote based on your specific EBS footprint.
Can you take over support mid-contract from our current provider or in-house team?
Yes. Transition is one of the most common ways engagements start. We run a structured handover — reviewing open issues, documentation, customisations, and access — so support continuity isn't lost during the switch, typically completed within two to four weeks.
What happens during month-end and year-end if something goes wrong?
All three tiers include increased cover during critical financial processing periods. On Standard and Premium, that means faster response SLAs and named consultants who already know your chart of accounts, your close process, and your common failure points — rather than starting cold when it matters most.
Organisations we support today
A look at how APPSolve's managed support model works in practice across retail, mining, higher education, and pharmaceutical clients.
National Retail Group
APPSolve supported Oracle HCM, third-party integrations and the rollout of Oracle Time and Labour across more than 3,000 stores for a national South African value-retail group.
Read the case study
International Mining Group
APPSolve provides database administration, functional and technical support for Oracle EBS Financials and connected systems across a South African-headquartered international mining group.
Read the case study
Leading Public University
APPSolve implemented Oracle EBS Performance Management for a leading South African public research university spanning 10 faculties, five campuses and around 3,000 employees.
Read the case study
Major Mining Group
APPSolve has sustained Oracle E-Business Suite for a major South African mining group since May 2008, spanning Payments Manager, Cash Management, finance, supply chain and custom development.
Read the case study
Leading Pharmaceutical Group
APPSolve combines Oracle EBS Financials, systems integration, operating system and database support in one long-term service model for a century-old South African pharmaceutical group.
Read the case studyRelated pages
DBA & Technical Support
Database performance, monitoring, and patching delivered by Oracle EBS DBAs.
Functional Support
Module-level support across Financials, Procurement, HR, and Supply Chain.
Oracle EBS Consultants
Off-site consultants for project work, support, and knowledge transfer.
Oracle EBS Testing
UAT, regression, and test data management to protect stability after every change.
EBS Support Lifecycle
How Oracle support stages affect your estate and what to plan for next.
Archiving & Purging
Keep EBS database size under control with safe purge programs and managed archiving.
Oracle EBS Health Check
A structured assessment of your Oracle EBS estate before committing to ongoing support.
Vulnerability Remediation
Structured remediation of Oracle EBS security vulnerabilities.
Oracle EBS Security
Harden and monitor your Oracle E-Business Suite environment.
Oracle EBS Reporting
Get more visibility from your existing Oracle EBS data.
Managed Services Guide
What managed services cover, how they compare with in-house support, and how to choose a partner.
OCI Migration
Move your Oracle EBS estate to Oracle Cloud Infrastructure.
Why AppSolve Group
How our support model compares to tier-one partners and in-house teams.
Talk to us about your E-Business Suite support
We will assess your current situation and recommend the right level of support for your organisation.
Get in touch about managed EBS support
Sisanda and Riaan and the wider APPSolve Group team can talk through your situation — no obligation, no generic sales pitch. Just a direct conversation about what a realistic path forward looks like.