National Retail Group
APPSolve supported Oracle HCM, third-party integrations and the rollout of Oracle Time and Labour across more than 3,000 stores for a national South African value-retail group.
Where they started
A national store network doesn't behave like a single site. Staffing patterns, trading hours and approvals vary from store to store, so rolling out Oracle Time and Labour to a workforce of more than 32,000 people meant getting configuration, access and approvals right everywhere, without disrupting stores while they stayed open.
Oracle HCM also had to keep talking to third-party systems already in use across the group, so any integration issue could ripple into HR, payroll or store teams. The retailer needed one partner able to handle the application, the integrations and day-to-day support together, rather than juggling separate providers for each piece.
How APPSolve delivered it
- 1
APPSolve implemented and supports Oracle HCM together with the integrations connecting it to other systems, treating the platform as part of one connected environment rather than a stand-alone application.
- 2
The team rolled out Oracle Time and Labour to stores across South Africa, working with the retailer's HR, technology and operations teams to fit the deployment around real store-level processes.
- 3
APPSolve stayed involved after go-live, giving the retailer a clear escalation route and a team that already understood the configuration and integrations — so new requests get resolved faster than starting from scratch.
What defined this engagement
The Time and Labour rollout reached stores in every province of South Africa, making national scale one of the defining features of the project.
APPSolve also connected Oracle HCM to the group's third-party systems, extending the engagement beyond the core application into the wider HR technology landscape.
Ongoing support kept the same team involved after go-live, so ad-hoc requests could be handled quickly by people who already understood the environment.
What changed
Oracle Time and Labour extended across the store network throughout South Africa.
Oracle HCM integrated with third-party platforms used across the group.
A single partner spanning HCM functionality, integration dependencies and ad-hoc requirements.
The retailer now runs Oracle HCM with Time and Labour live across its South African store network and connected to the third-party systems it depends on — a more coordinated foundation for managing a large, distributed workforce.
APPSolve continues to support the same environment it implemented, giving the retailer one partner for HCM functionality, integrations and day-to-day requests rather than a project that ended at go-live.
Want to discuss a similar project?
Contact us for a free discovery call about your Oracle E-Business Suite or Fusion Cloud requirements.